{"id":19823,"date":"2026-02-27T10:41:49","date_gmt":"2026-02-27T09:41:49","guid":{"rendered":"https:\/\/store.microbiotech.dz\/?page_id=19823"},"modified":"2026-02-27T11:13:13","modified_gmt":"2026-02-27T10:13:13","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/store.microbiotech.dz\/index.php\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Champ d\u2019application<\/h2>\n\n\n\n<p>La pr\u00e9sente politique r\u00e9git les conditions de retour, d\u2019\u00e9change et de remboursement des produits commercialis\u00e9s sur le site <strong>store.microbiotech.dz<\/strong>, propri\u00e9t\u00e9 de Microbiotech, conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne en vigueur.<\/p>\n\n\n\n<p>Elle s\u2019applique aux ventes r\u00e9alis\u00e9es en ligne sur le territoire de la R\u00e9publique Alg\u00e9rienne D\u00e9mocratique et Populaire.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Droit de r\u00e9tractation (commerce \u00e9lectronique)<\/h2>\n\n\n\n<p>Conform\u00e9ment \u00e0 la Loi n\u00b018-05 relative au commerce \u00e9lectronique :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le client dispose d\u2019un <strong>d\u00e9lai de 10 jours<\/strong> \u00e0 compter de la r\u00e9ception du produit pour exercer son droit de r\u00e9tractation.<\/li>\n\n\n\n<li>Le produit doit \u00eatre retourn\u00e9 :\n<ul class=\"wp-block-list\">\n<li>Dans son \u00e9tat d\u2019origine<\/li>\n\n\n\n<li>Non utilis\u00e9<\/li>\n\n\n\n<li>Dans son emballage d\u2019origine intact<\/li>\n\n\n\n<li>Accompagn\u00e9 de la facture<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Les frais de retour sont \u00e0 la charge du client, sauf en cas d\u2019erreur imputable au vendeur.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Produits exclus du droit de retour<\/h2>\n\n\n\n<p>Pour des raisons de s\u00e9curit\u00e9, tra\u00e7abilit\u00e9 et conformit\u00e9 scientifique, <strong>les produits suivants ne sont ni repris ni \u00e9chang\u00e9s<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9actifs chimiques ouverts ou descell\u00e9s<\/li>\n\n\n\n<li>Milieux de culture, produits biologiques ou microbiologiques<\/li>\n\n\n\n<li>Produits thermosensibles (cha\u00eene du froid rompue)<\/li>\n\n\n\n<li>Produits personnalis\u00e9s ou command\u00e9s sur mesure<\/li>\n\n\n\n<li>\u00c9quipements install\u00e9s ou calibr\u00e9s<\/li>\n<\/ul>\n\n\n\n<p>Cette restriction est conforme aux dispositions relatives \u00e0 l\u2019hygi\u00e8ne, \u00e0 la s\u00e9curit\u00e9 et \u00e0 la nature sp\u00e9cifique des produits scientifiques.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Produits d\u00e9fectueux ou non conformes<\/h2>\n\n\n\n<p>Conform\u00e9ment \u00e0 la Loi n\u00b009-03 relative \u00e0 la protection du consommateur :<\/p>\n\n\n\n<p>En cas de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produit d\u00e9fectueux<\/li>\n\n\n\n<li>Non-conformit\u00e9<\/li>\n\n\n\n<li>Erreur de livraison<\/li>\n<\/ul>\n\n\n\n<p>Le client doit notifier le service client dans un d\u00e9lai maximum de <strong>48 heures apr\u00e8s r\u00e9ception<\/strong>, avec :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photos justificatives<\/li>\n\n\n\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Description du probl\u00e8me<\/li>\n<\/ul>\n\n\n\n<p>Apr\u00e8s v\u00e9rification, Microbiotech proc\u00e9dera \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un remplacement du produit, ou<\/li>\n\n\n\n<li>Un remboursement, ou<\/li>\n\n\n\n<li>Une r\u00e9paration (pour les \u00e9quipements)<\/li>\n<\/ul>\n\n\n\n<p>Les frais de retour seront alors \u00e0 la charge de Microbiotech.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Modalit\u00e9s de remboursement<\/h2>\n\n\n\n<p>Le remboursement est effectu\u00e9 dans un d\u00e9lai maximum de <strong>14 jours ouvrables<\/strong> apr\u00e8s r\u00e9ception et validation du produit retourn\u00e9.<\/p>\n\n\n\n<p>Le remboursement se fait :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Par le m\u00eame moyen de paiement utilis\u00e9 lors de l\u2019achat<\/li>\n\n\n\n<li>Ou par virement bancaire<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Garantie l\u00e9gale<\/h2>\n\n\n\n<p>Les \u00e9quipements b\u00e9n\u00e9ficient de la garantie l\u00e9gale pr\u00e9vue par le concernant les vices cach\u00e9s.<\/p>\n\n\n\n<p>La garantie ne couvre pas :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mauvaise utilisation<\/li>\n\n\n\n<li>Mauvaise installation<\/li>\n\n\n\n<li>Usure normale<\/li>\n\n\n\n<li>Intervention non autoris\u00e9e<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Proc\u00e9dure de retour<\/h2>\n\n\n\n<p>Toute demande de retour doit \u00eatre effectu\u00e9e via :<\/p>\n\n\n\n<p>&#x1f4e7; Email : <a href=\"mailto:contact@microbiotech.dz\">contact@microbiotech.dz<\/a><br>&#x1f4de; T\u00e9l\u00e9phone : 039426146<\/p>\n\n\n\n<p>Un num\u00e9ro d\u2019autorisation de retour (RAR) sera communiqu\u00e9 avant exp\u00e9dition du produit.<\/p>\n\n\n\n<p>Aucun retour ne sera accept\u00e9 sans validation pr\u00e9alable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Responsabilit\u00e9<\/h2>\n\n\n\n<p>Microbiotech d\u00e9cline toute responsabilit\u00e9 en cas de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mauvaise manipulation des produits chimiques<\/li>\n\n\n\n<li>Non-respect des conditions de stockage<\/li>\n\n\n\n<li>Utilisation non conforme aux fiches techniques et FDS<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Champ d\u2019application La pr\u00e9sente politique r\u00e9git les conditions de retour, d\u2019\u00e9change et de remboursement des produits commercialis\u00e9s sur le site store.microbiotech.dz, propri\u00e9t\u00e9 de Microbiotech, conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne en vigueur. Elle s\u2019applique aux ventes r\u00e9alis\u00e9es en ligne sur le territoire de la R\u00e9publique Alg\u00e9rienne D\u00e9mocratique et Populaire. 2. Droit de r\u00e9tractation (commerce \u00e9lectronique) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-19823","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour La Boutique en ligne<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/store.microbiotech.dz\/index.php\/politique-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour La Boutique en ligne\" \/>\n<meta property=\"og:description\" content=\"1. 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